On November 12, 2024, Vistara will merge with Air India, creating a unified airline with broader domestic and international connectivity. Air India is implementing a comprehensive plan to ensure a seamless transition for approximately 115,000 Vistara passengers who have pre-booked flights. Vistara’s current aircraft will fly under the Air India brand, identifiable by a distinct four-digit Air India code beginning with “2,” like UK 955, which will be rebranded as AI 2955 on Air India’s booking platform.
The merger will see Vistara’s routes and in-flight services continue as usual, with Air India deploying extra customer service resources at major airports and hubs. New help desks and easily identifiable staff, wearing “How may I assist you?” t-shirts, will assist passengers at key points throughout terminals. Self-service kiosks will display guidance for Vistara ticket holders, directing them to select Air India under the new “AI2” code. International travelers will receive updated instructions at check-in areas, and Vistara’s contact center will transfer calls to Air India for continued support.
In the past few months, around 270,000 Vistara bookings have successfully transitioned to Air India, and over 4.5 million Vistara loyalty members are now part of Air India’s loyalty program. This unified airline will offer travelers access to more than 90 direct domestic and international routes, along with over 800 codeshare destinations.
Additionally, Air India is modernizing its fleet, upgrading narrowbody aircraft with premium features and introducing six new A350 planes to key routes, including Delhi–London and Delhi–New York. Refurbished A320neo aircraft will boast 8 Business, 24 Premium Economy, and 132 Economy seats, each equipped with upgraded amenities such as USB charging ports, PED holders, enhanced lighting, and refreshed interiors. This merger will expand Air India’s global reach while enhancing customer comfort and service quality.