Xerox has embarked on a transformative journey with Tata Consultancy Services (TCS) to overhaul its IT infrastructure, leveraging the capabilities of cloud computing and generative artificial intelligence (GenAI). This strategic partnership aims to enhance Xerox’s business and IT service delivery through an enterprise-wide implementation of advanced technologies.
Under this agreement, TCS will undertake a comprehensive upgrade of Xerox’s technology services. This includes the migration of complex legacy data centers to the Azure public cloud and the deployment of a cloud-based digital ERP platform. These efforts are designed to streamline Xerox’s business processes and drive sustainable growth. The integration of GenAI into operations will further enhance efficiency and innovation, setting the stage for Xerox to become a services-led, software-enabled organization.
TCS plans to establish a new agile, cloud-first operating model for Xerox. By leveraging its extensive expertise in AI, cloud, and cognitive business operations, TCS will develop an AI-first enterprise platform. This platform will integrate with the capabilities of leading hyperscalers and AI solution providers, ensuring a robust and scalable solution.
Tino Lancellotti, Chief Information Officer of Xerox, emphasized the significance of this digital transformation, stating that it will simplify Xerox’s operational footprint and transform client experiences. He expressed confidence in TCS’s ability to deliver on this complex program, given their extensive experience and proven track record.
Xerox, headquartered in the US, is a global leader in digital print technology, serving a diverse client base that includes small and medium-sized businesses, government entities, educational institutions, and many Fortune 500 companies. This shift to a cloud-first, digital services-led model is a pivotal component of Xerox’s multi-year Reinvention initiative, unveiled in 2023, aimed at transforming its revenue mix and achieving sustainable profitability.
V Rajanna, President of Technology, Software, and Services at TCS, highlighted the long-standing partnership between Xerox and TCS, which has seen collaborative innovations across various business functions. He expressed excitement about supporting Xerox’s Reinvention initiative and establishing a digital core that leverages cloud, AI, and next-generation enterprise platforms for long-term growth.
The partnership with Xerox underscores TCS’s strong presence in the US, where it operates nearly 50,000 associates and 19 delivery centers. TCS has built significant partnerships with leading universities to drive innovation in North America and has recently established a state-of-the-art lab in Ohio to support the development of AI, GenAI, and IoT solutions.
Amit Bajaj, President of TCS North America, praised Xerox’s bold Reinvention initiative, highlighting the role of GenAI in catalyzing enterprise transformation. He expressed pride in partnering with Xerox to realize the potential of advanced technologies at an enterprise scale.