LiaPlus AI, a customer support solutions provider, has raised Rs 2 crore in a seed funding round led by Inflection Point Ventures, with participation from Chandigarh Angel Network and Growth91. The funds will be used to enhance product and technology advancements, expand the team, and boost sales and marketing efforts.
Founded in 2023 by Shailesh Jaiswal and Smridhi Seth, LiaPlus leverages AI to provide customer support in 18 languages, handling millions of calls per hour and interpreting customer emotions. The platform operates 24/7 across India, the Middle East, Africa, and Australia, offering businesses a quick and efficient way to hire customer support employees through an AI-driven task management system.
LiaPlus uses high-quality data and prompts to train its AI models, ensuring accuracy and relevance. With real-time interactions and less than 400 milliseconds of latency, it integrates seamlessly with B2B systems, making it easy for businesses to adopt. The platform offers cost-effective pricing while maintaining top-quality service.
Targeting industries like BFSI and e-commerce, LiaPlus has formed strategic alliances across various regions, customizing its platform to provide multilingual support and meet local market needs.