Fusion CX Enters Germany Through Acquisition, Adds 270+ Clients to Its Global Business

Fusion CX, the Kolkata-based customer experience and business process outsourcing company, is expanding into Germany through an agreement to acquire impacx, a German customer experience group operating under the impacx and tel-inform brands. The acquisition will bring more than 270 clients, approximately 250 employees and an established presence across eight European markets into Fusion CX's global operations.

The deal also adds impacx's proprietary AI platform, which has been used in live customer operations since 2018, along with its AI voice agents and virtual front-office services. Led by Managing Director and CEO Pankaj Dhanuka, Fusion CX is using the acquisition to strengthen its European presence and expand its AI-powered customer experience capabilities. This marks the company's 17th acquisition and its first entry into Germany.

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