HCLTech has extended its longstanding 15-year partnership with Xerox, a leading digital printing company, to further enhance their collaboration in strategic AI-driven engineering services and digital process operations (DPO). This extension is designed to support Xerox’s reinvention efforts, aiming for long-term, profitable, and sustainable growth.
In a filing with BSE, HCLTech revealed that it will utilize automation, product and sustenance engineering, and process operations services through its advanced GenAI platform, HCLTech AI Force. This platform will deliver a unified interface that revolutionizes how Xerox employees and clients interact with the company.
HCLTech will also support the newly established Xerox Global Business Services (GBS) organization in driving key business metrics, including working capital, device connectivity, sales efficiency, and remote problem-solving effectiveness. These efforts will help integrate innovative capabilities into Xerox’s digital transformation roadmap.
Xerox aims to increase enterprise-wide efficiency by centralizing processes, platforms, and capabilities, and the extended partnership with HCLTech is expected to make the company more agile while continuously enhancing both employee and client experiences.
HCLTech is committed to helping Xerox navigate the evolving workplace by enabling a more AI-driven, engineering services-led, and software-enabled organization. The company’s global delivery centers in India, Guatemala, Portugal, Bulgaria, Romania, the Philippines, and Sri Lanka will play a key role in supporting Xerox’s ongoing digital transformation journey.